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It arrived quite quickly and I've had the chance to use it already,tory burch smocked dress, with tags still attached.S. Spirit Airlines are the two most customer-unfriendly airlines In his most recent “up yours” moment Ryanair CEO Michael O’Leary called passengers who do not print out their boarding passes ahead of time “stupid” and “idiots” the Huffington Post reported According to the article O’Leary’s comments were prompted by a customer who complained about having to pay 300 euros to print out five boarding passes before flying from Alicante Spain to Bristol England The whopping 60 euro charge for getting a boarding pass printed at the airport was upped from 40 euros in 2011 after a Spanish court found the fee to be illegal The company vowed to fight the ruling and increased it rather than get rid of it Got a Complaint Take It to Twitter — Even if Airlines Say Not to
When the angry customer took to Facebook to share her frustration O’Leary responded in his usual customer-friendly (NOT) manner: “We think Mrs McLeod should pay 60 euros for being so stupid She wasn’t able to print her boarding card because as you know there are no internet cafes in Alicante no hotels where they could print them out for you and you couldn’t get to a fax machine so some friend at home can print them and fax them to you” Per The Independent as quoted by the Huffington Post O’Leary said that virtually all passengers print their boarding passes in advance so to the few who don’t he says “bugger off” O’Leary is not alone in his anti-customer spirit Spirit Airlines’ CEO Ben Baldanza is also known for brushing aside customer complaints In an interview with FoxNewscom Baldanza made it clear he does not subscribe to the “customer is always right” philosophy saying that customer complaint rates are “an irrelevant statistic” According to the US Department of Transportation out of 100000 passengers last January Spirit received 827 complaints by far the worst record in the industry The Carry-On Challenge: How to Pack Light Every Time
But he told FoxNewscom you have to look at the statistics the other way around “If you ran a restaurant and out of every 100000 customers 8 of them said they didn’t like your menu would you change your restaurant” he asked “Why don’t we interpret that 9992 of all customers have no complaints Because that is what it says” He most famously revealed his feelings about his customers in 2007 when he hit “reply all” instead of “reply” on a customer complaint that had been forwarded to him In doing so he sent his reply not only to his employees but to the original customer as well He wrote “Please respond Pasquale but we owe him nothing as far as I’m concerned Let him tell the world how bad we are He’s never flown us before anyway and will be back when we save him a penny” Call me nave but I still believe the airlines are here to serve my needs and treat me accordingly If that means I have to pay an extra penny or an extra $100 to go with an ai
